14 days – Death on Arrival (DOA)
Thorough examination of all merchandise delivered shall be the responsibility of customers. Any claims of defects, including dead on arrival (DOA), physically damaged or wrong merchandise, must be made known to W2COMP within 14 days of receipt and in advance of any return or exchange of the allegedly defective merchandise. Replacement/ exchange will be arranged upon confirming that the returned merchandise is defective as claimed after product testing.
1 Year warranty
W2COMP provides 1-year repairing warranty against defects of all electronic products. Buyers may return the defected merchandise for repair at their own cost if the merchandise fails to operate within 1- year of receipt. Free repair services will be provided and customer will be responsible for return shipment of the repaired merchandise.
What is not covered? The warranty does not apply to :
(a) Damage caused by Accident, abuse, misuse, liquid contact, fire, earthquake or other external cause
(b) Cosmetic damage to the merchandise including but not limited to scratches, dents and broken plastic on ports
(c) Defects caused by normal wear and tear or otherwise due to normal aging of product
W2COMP reserve the right to charge buyers the corresponding restocking fees (15%) if the returned merchandise is not in conformity with the alleged product defect(s) after testing.
W2COMP accepts returns of all defective products and products damaged in shipping. Exchange or store credit will be offered.
Buyers will be responsible for any postage cost or expenses incurred in returning the product. In most circumstance, we will offer share of return shipment but please make sure to do following step:
1.) Inform us of the problem and
2.) Take a photo of defective product and send us if it is of physical damage
3.) Provide Tracking No. of your shipment
We can offer a partial refund for not ship back the product, please contact us for detail.
Defective products or products damaged in shipping must be returned within 30 days upon receipt of purchase. W2COMP will not accept any returned item for exchange, replacement or store credit after that period.
Buyers will be responsible for any postage cost or expenses incurred in returning the product. In most circumstance, we will offer share of returning shipment in most countries, please contact us prior to any returning.
W2COMP will make the best effort to dispatch customers' orders as soon as possible. Any cancellation of order must be informed us by email within 10 hours of placing the order.
If the order has already been packed and dispatched, it cannot be canceled.