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Customer Service

 

If I have enquiry about the specifications/ features regarding the products, where should I go?
Please leave us email at sales@w2comp.com or go to ”Contact Us “section to leave us a note, we promise to answer you within 24-48 hours.


 

Where is W2COMP.com located?
W2COMP.com is a Hong Kong registered company. Our warehouse is located in Tsuen Wan, Hong Kong.

 

What currency is my order billed in?
All orders and pricing shown on our websites are in USD, GBP, EUR, AUD and CAD. You can choose one of them.

 

Can I track my order?
You can track your order under the website of our “Shipping” section. A tracking number will be provided through email correspondence once the package is shipped from our warehouse.

 

What couriers will be used?
We ship with "Hong Kong Post" by first class registered airmail / air parcel. You can select "Fedex Express" for express airmail service. We can also use DHL/UPS/other couriers upon require, please email us for the shipping price quotation for DHL/UPS shipping.

 

Who pays for local taxes, import duties, tariffs, VAT, GST or other destination fees?
The customer is responsibly for payment of local taxes, import duties, tariffs, VAT, GST or other destination fees.

 

Any Software/Firmware upgrade available?
We provide continuous upgrading of our product software/firmware, please go to “Download” section to see any latest release.

 

Can I track my order?
You can track your order under the website of our “Shipping” section. A tracking number will be provided through email correspondence once the package is shipped from our warehouse.

 

Why do I purchase in W2COMP.com, not on eBay?
W2COMP.com offer the lowest price for each product than on eBay. W2COMP.com also provide customer hotline, Skype communication methods to enhance our customer services whereas you cannot find on eBay.